Question 1

How do I book an apartment?

Accepted Answer

You can book directly through our website by selecting your dates and property, or through our Airbnb listings. We recommend booking directly for the best rates and flexibility.

Question 2

What is your cancellation policy?

Accepted Answer

We offer flexible cancellation up to 48 hours before check-in for a full refund. Cancellations within 48 hours may be subject to a one-night charge. Special terms may apply during peak periods.

Question 3

Do you require a security deposit?

Accepted Answer

Yes, we hold a refundable security deposit of £200-£300 depending on the property. This is returned within 7 days of checkout, provided no damage or excess cleaning is required.

Question 4

What time is check-in and check-out?

Accepted Answer

Standard check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available on request, subject to availability.

Question 5

Is WiFi included?

Accepted Answer

Yes, all our apartments include superfast WiFi at no extra charge. Most properties have fibre broadband with speeds suitable for streaming and video calls.

Question 6

Is parking available?

Accepted Answer

Parking arrangements vary by property. Many of our apartments have dedicated parking or nearby public car parks. Details are provided in each property listing.

Question 7

Are your apartments suitable for children?

Accepted Answer

Many of our apartments are family-friendly, including our themed Board Games suites which are particularly popular with families. High chairs and travel cots are available on request.

Question 8

Can I bring my pet?

Accepted Answer

Some of our properties are pet-friendly. Please check the individual listing or contact us to confirm. A small additional cleaning fee may apply.

Question 9

How far are the apartments from the beach?

Accepted Answer

Most of our apartments are within a 5-10 minute walk of the beach. Our town centre properties are particularly well-located for beach access.

Question 10

How do I get to Bournemouth?

Accepted Answer

Bournemouth is well-connected by road (A338/A31), rail (Bournemouth station), and air (Bournemouth Airport). From London, the train journey takes approximately 2 hours.

Question 11

Are there shops and restaurants nearby?

Accepted Answer

Yes, all our properties are within walking distance of shops, restaurants, and cafes. The town centre offers major retailers, while areas like Westbourne have independent boutiques.

Question 12

What if something breaks or stops working?

Accepted Answer

Our support team typically responds within 2 hours during daytime hours. For urgent issues, we have a 24/7 emergency contact. Most problems can be resolved same-day.

Question 13

Are towels and bed linen provided?

Accepted Answer

Yes, fresh bed linen and towels are provided for all guests. We also supply basic toiletries, but recommend bringing your own preferred products.

Question 14

Can I have visitors during my stay?

Accepted Answer

Day visitors are welcome, but overnight guests beyond your booking must be approved in advance. Maximum occupancy must not be exceeded for safety reasons.

Frequently asked questions

Booking & Reservations

Amenities & Facilities

Location & Getting Here

During Your Stay

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