Cancellation Policy
Last updated: 21 May 2026
1. About this policy
This Cancellation Policy forms part of our Booking Terms & Conditions.
Holiday accommodation booked for specific dates is exempt from the statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.
The terms below set out the cancellation terms that apply to your booking.
2. If you cancel your booking
The amount refunded depends on how much notice you give before the check-in date.
More than 14 days before check-in
You will receive a full refund of all amounts paid.
7 to 13 days before check-in
You will receive a refund of 50% of the total booking cost.
Fewer than 7 days before check-in
No refund will be payable.
No-show
If you fail to arrive without notifying us, the booking will be treated as a cancellation and no refund will be payable.
Cancellation notice periods are calculated from the date and time we receive your cancellation request.
3. How to cancel
To cancel a booking, email:
bookings@bournemouthapartments.co.uk
Please include:
- your booking reference;
- lead guest name;
- property booked;
- check-in date.
A cancellation takes effect only once received by us.
4. Refunds
Approved refunds will normally be processed within 5 to 10 business days of confirmation by us.
Refunds will be made to the original payment method unless otherwise agreed.
Your bank or card provider may take additional time to process the refund.
Where legally permitted, non-refundable third-party processing fees or platform fees may be deducted where they were incurred and cannot be recovered.
5. Date changes and amendments
If you would like to change your dates, please contact us as early as possible.
We may agree changes at our discretion and subject to:
- availability;
- seasonal pricing differences;
- operational considerations.
A request to change dates at short notice may be treated as a cancellation under this policy.
6. If we cancel your booking
If we have to cancel your booking for reasons within our control, we will offer one of the following:
- suitable alternative accommodation;
- alternative dates;
- a full refund of the amount paid.
Our liability is limited to the value of the booking.
7. Exceptional circumstances
We understand that serious and unforeseen circumstances can arise.
Although this policy will still apply, we may, entirely at our discretion, offer:
- partial credit;
- alternative dates;
- or another reasonable solution.
Any such arrangement is a gesture of goodwill and does not create an ongoing entitlement.
We strongly recommend taking out suitable travel insurance covering cancellation and interruption.
8. Third-party platform bookings
If your booking was made through Airbnb, Booking.com or another third-party platform, cancellation and refund handling may also be subject to that platform's policies and procedures.
9. Contact us
If you have questions about this policy, contact: